1. About the service
ELSERB TECH provides an online platform through which users can request identity-related checks and administrative services, submit information and documents, make payments, and track requests. The platform is an independent service and is not NIMC, CAC, a bank, or a government agency unless a specific service page expressly states otherwise. We do not represent that we can make decisions on behalf of a government body or third-party provider.
2. Your account and information
- You must provide accurate, current information and update it when it changes.
- You must be legally able to enter into these terms. If you are under 18, use the service only with the involvement and consent of a parent or legal guardian.
- Keep your password and account access secure. You are responsible for activity carried out through your account; tell us promptly if you suspect unauthorized access.
- Do not create accounts using another person’s details, impersonate another person, or submit information or documents without lawful authority.
3. Identity checks and service requests
You authorize us to use the information and documents you submit to process the service you request and, where required, share them with the relevant service provider or authority. You are responsible for checking the accuracy of information before submission and for having permission to provide information about other people.
Verification results depend on the data and decisions of the relevant provider or authority. We do not guarantee that a record will be found, that a result will be available, or that a request will be approved or completed within an estimated time. A platform receipt or result is not an official identity document unless it is expressly issued as one by the authorized issuing body.
4. Fees, wallet and payments
- Applicable prices are shown before you confirm a paid request. You authorize the displayed amount to be charged to your wallet or through the payment method presented at checkout.
- Wallet funds are for use on the platform and are not a bank deposit or interest-bearing account. We credit wallet payments after provider confirmation.
- Third-party payment providers process external payments under their own terms. Processing delays, reversals, or provider outages may affect when a payment appears.
- Service fees are generally non-refundable once work has started or a third-party check, submission, or digital item has been consumed. Where a request fails before work begins or a duplicate charge is confirmed, contact support for review. Any refund required by applicable law remains unaffected.
5. Acceptable use
You must not use the platform for unlawful activity, fraud, harassment, unauthorized access, interference with our systems, or to obtain or disclose another person’s data without lawful authority. Do not bypass security controls, submit malicious files, or resell access except where we have expressly authorized it.
6. Privacy and data handling
We use account, payment, and request information to operate the platform, provide requested services, prevent fraud, meet legal obligations, and offer support. Information may be shared only as reasonably necessary with service providers, payment processors, authorized personnel, or where required by law. We apply reasonable safeguards, but no online system can be guaranteed completely secure. These terms do not replace any privacy notice or rights that apply under Nigerian data protection law.
7. Third-party services and availability
Some services rely on external providers, banks, networks, or government systems. Their availability, eligibility rules, processing times, and results are outside our control. We may temporarily suspend or limit platform features for maintenance, security, legal compliance, or provider outages, and will take reasonable steps to communicate material service interruptions.
8. Suspension and termination
We may restrict or suspend an account where we reasonably believe these terms have been breached, the account poses a security or legal risk, or a provider requires us to do so. You may stop using the platform at any time. Any valid payment obligations and provisions that should continue by their nature will survive account closure.
9. Liability
To the extent permitted by law, we are not responsible for indirect losses, losses caused by inaccurate information you supplied, or delays or decisions made by external providers. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or rights that cannot be waived under applicable law.
10. Changes and contact
We may update these terms to reflect changes in the platform, providers, or applicable law. Material changes will be posted here with a revised effective date and, where appropriate, presented for renewed acceptance. Continuing to use the service after an update takes effect means you accept the updated terms where permitted by law.
For questions about these terms or a service request, use the contact details shown on the platform or contact ELSERB TECH support.
These terms are a general service agreement and should be reviewed by qualified Nigerian legal counsel before production use. They do not limit any consumer or data-protection rights that cannot legally be limited.